DMC is one of the UK's leading Sage business partners.
Specialising in CRM and Accountancy Software
including ACT!, Sage 200 and SalesLogix

DMC is a company that is exceptionally proud of the customer service and support that the we provide for our customer base. We maintain an extensive support team- over 30 members of staff- to provide support to our current client base. All of our support team members are Sage and Microsoft certified with many of them working towards NVQs in customer service.

 

Our support team place a great emphasis on customer service and use a number of methods to ensure that any issues and queries are resolved as soon as possible and with the minimum of disruption to your working day. Using the telephone, email and an extensive knowledge base we are able to resolve the vast majority of issues. For those issues which demand a little more attention the support team utilise remote go to assist log in software. Allowing us to remotely log in to troublesome systems, we are able to resolve problems at the route of the problem. We provide a no holding policy which means you will come through to a support team representative straight away and will never be forced to hold in a queue.

DMC maintains a large ACT! support team to solve queries, answer questions and provide advice as soon as is necessary. All ACT! certified our support teams are highly experienced in solving issues as quickly as is necessary. DMC Software provides support for all ACT! products including ACT! 2008 and ACT! for Workgroups. Our ACT! support team is always on hand to solve your issues and get you working at full capacity as soon as is possible. Find out more about DMC Software’s ACT! support.

At DMC we employ a large support and development team to deal with SalesLogix questions queries and development. Our support team members are SalesLogix Certified and have a vast level of experience with sequel and access databases. They are also Microsoft certified allowing them to put any issues in a wider context. Using go-to-assist, telephone and email support the SalesLogix team are able to keep issues to a minimum. Find out more about SalesLogix support.

Similarly to ACT and SalesLogix DMC Software maintains an extensive in house technical support team for Sage CRM. Our Sage CRM technical support team are specialists in their respective fields and have a wealth of experience in solving Sage CRM issues. Working closely with product account managers, our support team work tirelessly to solve issues with the minimum of disruption to your working day. Find out more.

We believe that customer care forms a major part of our obligation as a supplier and our support team reflects this. As an expanding area of the business DMC Software has expanded its Sage 200 support team by over 70% in the last twelve months. In doing this we always have a professional on hand to answer your questions and solve your issues. Most of our Sage 200 Support team members are fully qualified accountants, giving them the ability to see issues in a wider business context and see past purely technical factors. Our Sage 200 support team have the ability to answer your questions quickly and efficiently to allow you to concentrate on your vital business processes. Find out more.

Hugely experienced in all aspects of IT, DMC Software provides an all inclusive IT support service. TotalCare IT Support is designed to support all aspects of your business, not just those related to your CRM or Accountancy System.   Supporting your desktops, servers and entire business networks TotalCare is the complete IT support service. Find out more about TotalCare.