DMC is one of the UK's leading Sage business partners.
Specialising in CRM and Accountancy Software
including ACT!, Sage 200 and SalesLogix
Sage CRM
Sage CRM (formally known as Mid-Market Edition) is a comprehensive, award winning, internet based Customer Relationship Management system that provides access to everyone who has the need to know instantly.
Sage CRM works entirely through a web browser taking advantage of the efficiency that the internet has to offer delivering business applications. Sage CRM offers a full range of hosted or on premises deployment. As your needs change it is easy to switch environments from hosted to on premises as all the data and customisations move with you.
Sage CRM is easy to use, fast to deploy, feature rich with a low cost of ownership giving real benefits of CRM to mid sized companies.
Sage CRM makes individual and group efforts across sales, marketing and support teams making teams making of people and individuals more efficient at their individual roles across a company.
Features and Benefits at a Glance
Sage CRM Sales
- Maximise sales performance with tools for sales people to find and retrieve vital information quickly and easily.
- Deliver reports every day, every hour that let you know how your team is performing. Organise teams and schedule calls and meetings. Define the sales and lead process to suit the way you do business.
- Manage vital opportunities and leads by tracking leads from first contact to final sale, ensuring time and energy is spent on the deals that are most likely to close.
- Integrate sales with marketing and customer service for a 360 degree view of your customer. All information captured on your customers create cross-sell and up-sell opportunities.
Sage CRM Marketing
- Manage and track every element of your marketing campaigns. Drill down to specific activities within your campaign
- Segment customer and prospect lists and deliver targeted messages to your select target audience
- Get real time information into the success of individual and ongoing campaigns by tracking them from initial lead generation right through to close
- Qualify leads into your chosen criteria for follow up, prioritise your leads to ensure that a lead never gets lost or goes cold. Merge documents with target lists for mass mail outs
SAGE CRM Customer Care
- Keep track of every customer interaction for the most up to date information on all your customers
- Offer multiple channels to your customers by providing them with web access to their own customer portals on your website where they can log queries and view the status of their requests, at their convenience 24/7
- View and measure call turn around time and understand what is taking longer to resolve and why
- Gather and retain important customer information to build and enhance customer relationships
- Improve employee satisfaction by arming them with correct up to date customer information allowing them to handle customer queries efficiently
Sage Suite, Integration With Sage 200 Accounts and Sage Applications
- Sage CRM seamesly integrates with Sage 200 accounts within the Sage 200 Suite
- Eliminate the need for double entry into accounts software
- Check financial status of customers immediately
- Instantly generate orders, quotes and invoices
- Use one CRM system to complete a transaction on the phone
- See the status of all customer orders and invoices
- See which customers are on credit stop instantly
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Download Sage CRM Brochure
Find out more by calling FREEPHONE 0800 652 2423 or make an enquiry at info@dmcsoftware.co.uk